1. Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, and payment information when you use our services or contact us.

• Usage Information: We collect information about your interactions with our website, including IP address, browser type, and access times.

2. How We Use Your Information

• Service Provision: To provide and manage our services, process payments, and communicate with you.

• Improvement: To improve our website and services based on your feedback and usage patterns.

• Marketing: To send you promotional materials about our services. You can opt out of marketing communications at any time.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our services.

• Legal Requirements: We may disclose your information if required by law or to protect our rights.

4. Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's systems to recognize your browser and capture certain information.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can also object to the processing of your data or request that we restrict processing. To exercise these rights, please contact us at [email protected].

7. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and your continued use of our website or services constitutes acceptance of the revised Privacy Policy.

8. Contact Information

If you have any questions about this Privacy Policy, please contact us at [email protected].

9. Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Use Case Description

This campaign, operated by Tranquillity Estates, sends non-promotional SMS messages to customers regarding order confirmations, product availability updates, and event information. Customers may also optionally opt in to receive promotional notifications, including new wine releases, seasonal vineyard updates, and event highlights. Promotional messages are only sent to users who provide separate, explicit consent via an online form. Message frequency varies, up to 4 messages per month. Message & data rates may apply. Recipients can reply STOP to opt out at any time. Users can review our Privacy Policy at https://optin.tranquillityvineyard.com/privacy-policy and Terms of Service at https://optin.tranquillityvineyard.com/term-and-condition.

- Sample Message #1
Hi Amy, this is Paul from Tranquillity Estates. Thank you for reaching out to us! We received your inquiry and a team member will be in touch within the next 24 hours. Reply STOP to opt out or HELP for assistance. Msg & data rates may apply.

- Sample Message #2

Hi Jams, this is Paul from Tranquillity Estates! As a valued subscriber, we wanted to let you know about a limited-time offer just for you. Visit https://optin.tranquillityvineyard.com to learn more. Reply STOP to opt out or HELP for assistance. Message & data rates may apply.

11. How do Contacts Opt-in to Messages?

Users opt in by submitting their mobile phone number and actively selecting one or both unchecked consent checkboxes on the contact form at https://optin.tranquillityvineyard.com/contact. Each checkbox clearly describes the category of messages the user will receive (non-promotional or promotional), as detailed in the Use Case above. Consent is optional and not required to use the service. After submitting the form and selecting consent, users receive a confirmation SMS message.

12. Opt-in Message

You are now subscribed to receive SMS messages from Tranquillity Estates. Up to 4 msgs/month. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help. Privacy Policy: https://optin.tranquillityvineyard.com/privacy-policy Terms: https://optin.tranquillityvineyard.com/term-and-condition.

13. Opt-Out & Support Mechanisms

You can cancel the SMS service at any time. Just text "STOP" to the +1 203-808-2487. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or +1 203-808-2487.