General Use

The use of Tranquillity Estates website and services is governed by these Terms. By accessing or using our website and services, you agree to these terms in their entirety. If you do not agree to these Terms, you are not authorized to use our website or services.

1. Website Use

The Tranquillity Estates website is intended for use by businesses and individuals at least 18 years old. By using our website, you affirm that you meet these requirements.

2. Account Registration

To access certain features of our website and services, you may be required to create an account. You agree to provide accurate and complete information during registration and keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Services Offered

Tranquillity Estates provides sales team development, sales strategy and script development, and marketing collaboration services. Detailed descriptions of our services can be found on our website.

4. Fees and Payment

Fees for our services are outlined on our website. All payments must be made in U.S. Dollars. Payments are due at the time of order placement unless otherwise agreed upon in writing.

5. Refunds

Tranquillity Estates does not offer refunds for services rendered. If you are unsatisfied with our services, please contact us to discuss your concerns.

6. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Tranquillity Estates and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

8. User Conduct

You agree not to use our website or services for any unlawful or prohibited activities. This includes, but is not limited to, spamming, transmitting harmful software, or infringing on the rights of others.

9. Limitation of Liability

Tranquillity Estates is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability to you for any claims arising from the use of our website or services is limited to the amount you paid for our services.

10. Dispute Resolution

Any disputes arising from these Terms or your use of our website or services will be resolved through binding arbitration in Los Angeles, California. You waive any right to participate in class action lawsuits against Tranquillity Estates.

11. Changes to Terms

Tranquillity Estates reserves the right to update these Terms at any time. Changes will be posted on our website, and your continued use of our website or services constitutes acceptance of the revised Terms.

12. Use Case Description
This campaign, operated by Tranquillity Estates, sends non-promotional SMS messages to customers regarding order confirmations, product availability updates, and event information. Customers may also optionally opt in to receive promotional notifications, including new wine releases, seasonal vineyard updates, and event highlights. Promotional messages are only sent to users who provide separate, explicit consent via an online form. Message frequency varies, up to 4 messages per month. Message & data rates may apply. Recipients can reply STOP to opt out at any time. Users can review our Privacy Policy at https://optin.tranquillityvineyard.com/privacy-policy and Terms of Service at https://optin.tranquillityvineyard.com/term-and-condition.

- Sample Message #1
Hi Amy, this is Paul from Tranquillity Estates. Thank you for reaching out to us! We received your inquiry and a team member will be in touch within the next 24 hours. Reply STOP to opt out or HELP for assistance. Msg & data rates may apply.

- Sample Message #2
Hi Jams, this is Paul from Tranquillity Estates! As a valued subscriber, we wanted to let you know about a limited-time offer just for you. Visit https://optin.tranquillityvineyard.com to learn more. Reply STOP to opt out or HELP for assistance. Message & data rates may apply.

13. How do Contacts Opt-in to Messages?
Users opt in by submitting their mobile phone number and actively selecting one or both unchecked consent checkboxes on the contact form at https://optin.tranquillityvineyard.com/contact. Each checkbox clearly describes the category of messages the user will receive (non-promotional or promotional), as detailed in the Use Case above. Consent is optional and not required to use the service. After submitting the form and selecting consent, users receive a confirmation SMS message.

14. Opt-in Message

You are now subscribed to receive SMS messages from Tranquillity Estates. Up to 4 msgs/month. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help. Privacy Policy: https://optin.tranquillityvineyard.com/privacy-policy Terms: https://optin.tranquillityvineyard.com/term-and-condition.

15. Carrier Liability
- Carriers are not liable for delayed or undelivered messages.

- As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

- For privacy-related inquiries, please refer to our privacy policy: https://optin.tranquillityvineyard.com/privacy-policy.

16. Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

17. Opt-Out & Support Mechanisms

You can cancel the SMS service at any time. Just text "STOP" to the +1 203-808-2487 After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or +1 203-808-2487.

18. Contact Information

If you have any questions about these Terms, please contact us at [email protected].